From our own records (already held to operate the fleet): your name, driver/lease number, cab number and fleet, office, mobile number, email address, date of birth, start date, driver’s licence and vehicle registration numbers and expiry dates, work-eligibility status, and your roster photo.

From what you send us: the content of text messages you send to our support line, photos or documents you attach, voicemail recordings and their transcriptions, and the phone number you send them from.

Technical information: message delivery status from the carrier, the in-cab tablet and payment-terminal identifiers associated with your cab, and — for staff — sign-in records and an audit log of actions taken in the platform.

Message frequency varies with how often you contact us and what is expiring on your record. Message and data rates may apply. Reply STOP to any message to opt out of further messages, or HELP for help. Opting out stops our messages; it does not affect your standing with the co-op or your ability to call the office.

We do not sell your personal information, and we do not share your mobile number or message content with third parties for their own marketing.

Messages to the support line are read by an automated assistant that can answer common questions and trigger routine fixes such as a tablet restart. Anything it cannot handle is passed to a person. Staff can read every conversation and step in at any time.

The assistant does not decide your work eligibility, your pay, or your standing with the co-op. Those decisions are made by people, in our dispatch and back-office systems, and the Help Desk only records what was submitted.

We use a small number of service providers who process information on our behalf and are not permitted to use it for their own purposes:

• Twilio — sending and receiving text messages and calls
• Anthropic — the automated assistant that drafts replies
• Supabase and Vercel — database, file storage, and hosting
• Resend — staff notification email
• IBM MaaS360 — managing the in-cab tablets

We also share information within the Yellow Cab offices as needed to resolve your issue, and we may disclose information where the law requires it, to protect someone’s safety, or in connection with an insurance or legal claim.

You can reply STOP at any time; ask to speak with a person instead of the assistant; and ask us to correct anything we hold about you that is wrong.

If you are a California resident, you have the right to know what personal information we hold about you, to request a copy, to ask us to correct or delete it, and not to be discriminated against for exercising those rights. We do not sell personal information or share it for cross-context behavioural advertising. To make a request, contact us using the details below; we may need to verify your identity before we act.