RideYellow · Driver consent form
Text messages from the RideYellow Help Desk

By signing below, I agree that Administrative Services Cooperative, Inc. and its affiliated Yellow Cab offices — California Yellow Cab, San Diego Yellow, and Metro Taxi — may send me the SERVICE messages described in Part 1, at the mobile number I give below, from the RideYellow Help Desk support numbers.

Part 1 · Service messages
These are the messages that come with using the driver support line:
  • Replies when I text or call the Help Desk for help.
  • Reminders about my driver’s licence, vehicle registration, and scheduled DOT inspections.
  • Occasional operational notices about the fleet, equipment, or the office.
Part 2 · Courtesy messages (optional — you may leave this blank)
Separate and entirely optional. Tick the box and initial only if you want these:
  • Birthday and work-anniversary notes.
  • Other occasional friendly or promotional messages that are not needed to run the service.
☐Yes — send me courtesy messages too. I understand this is optional, that I do not have to agree to it, and that saying no does not affect my dues, my standing with the co-op, my ability to drive, or the service messages in Part 1.
Initials (only if you ticked the box above)
I understand:
  1. Automated assistance. An automated assistant reads messages sent to the support line and may reply, or send a routine fix such as restarting my tablet. Office staff can read the conversation and step in at any time.
  2. Frequency and cost. Message frequency varies depending on how often I contact the Help Desk and what is expiring on my record. Message and data rates may apply from my mobile carrier.
  3. How to stop. I can reply STOP to any message to stop receiving messages, or HELP for help. Opting out will not affect my standing with the co-op, my dues, or my ability to drive — I can always call or visit the office instead.
  4. Calls and voicemail. If I call the support line and leave a message, the recording and an automated transcription are saved so staff can help me.
  5. Privacy. My information is handled as described in the Privacy Policy. My mobile number is never sold, and never shared with anyone else for their marketing.
Driver name (print)
Lease / driver #
Cab #
Mobile number for messages
Office
Driver signature
Date
Preferred language for messages:☐ English☐ Spanish

Office use: file the signed copy with the driver’s onboarding paperwork. Enter the mobile number and language preference on the driver’s record, and tick “courtesy messages” on the driver’s profile ONLY if Part 2 was ticked and initialled.
helpdesk.rideyellow.com/optin · vAugust 26, 2026 · Privacy Policy · Terms & Conditions

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